Return & Exchange Policy

Returns & Exchanges (14 Days)

Aporro is committed to high-standard jewelry. If you’re not fully satisfied, we accept returns/exchanges for items in brand-new, unworn condition within 14 days of delivery.
All requests must be submitted through our Return & Exchange Portal.

Important Updates (Fees & Refund Scope)

Returns (Refund)

For returned orders, we refund product price only.
✅ Refunded: Product price ❌ Not refunded: Shipping fee (if paid)

Exchanges

For exchanges, we charge the outbound shipping fee to send the replacement item to you.

Return Shipping

  • Return/exchange shipping back to Aporro warehouse is customer-paid

We do not offer free returns at this time.

Damaged / Wrong / Missing Items (48-Hour Notice)

If your order arrives damaged, broken, missing, or incorrect, contact us within 48 hours of delivery.
Your email must include:
  • Full name
  • Order email
  • Clear photos/video
  • A brief description of the issue
Late Claims
  • If you contact us after 48 hours, a shipping fee may apply
  • If you contact us after 7 days, we may be unable to process the claim

You may be required to return the damaged item after your claim is approved.

Return Limit

Each order can only be returned once.

Return Exceptions (Final Sale Items)

Made to Order / Custom = Final Sale (NO Returns, NO Exchanges)

Made to Order and Custom pieces are FINAL SALE. They cannot be returned, exchanged, or canceled once production starts.

Other Final Sale Items

We do not accept returns or exchanges for:
  • Solid gold items
  • Mystery boxes
  • Sale/Clearance items
  • Free gifts / promotional gifts
  • Earrings & premade grillz (hygiene reasons)

Shipping paid on returned items is non-refundable.

Custom Jewelry Design Fee & Cancellation

For custom jewelry orders:
  • A non-refundable €100–€300 design deposit applies once the design is completed (this fee goes toward the total)
If you cancel during production:
  • Most orders cannot be canceled. In special cases, cancellation may be approved at our discretion and will incur a 20% cancellation fee.

How to Start a Return / Exchange

We’ve made the process fast and simple:
Go to our Return & Exchange Portal (you’ll need your order number + email)
  1. Select the item(s) and submit your reason
  2. Our team will review your request and provide the next steps
  3. Ship your package back & submit the tracking number
  4. Once received and inspected, we will process your refund or exchange

Refund Timeline

After your return arrives and passes inspection, refunds are processed within 2 business days.
Please allow 2–10 business days for the funds to appear in your account (bank processing time may vary).

Aporro 365-Day Guarantee

We stand behind our craftsmanship.
If there is a manufacturing defect within 365 days of purchase (gold plated/vermail), you are eligible for a one-time replacement.
  • Warranty replacement shipping fee will be charged.
If we’re unable to replace the original item (e.g., out of stock or discontinued), you may exchange it for an item of equal or lower value. Any price difference will not be refunded.

Custom Jewelry Repair (Gold Plated / Vermeil)

We can offer a one-time repair service for custom pieces.
  • Repair shipping & handling fee: €50 (overseas repair center)
Alternatively, you may use a local repair shop:
  • We may cover repair costs up to 15% of product value (approval required before repair)

Warranty Does Not Cover

This warranty is void for user-caused damage, including:
  • Scratches
  • Accidental breakage
  • Water damage
  • Misuse / neglect
Additional notes:
  • Warranty applies only to purchases made directly from our website
  • Lost or stolen items are not covered
  • Aporro reserves the right of final interpretation

Aporro 2-Year Warranty (Optional)

All Aporro jewelry includes a 1-year warranty. An optional 2-year warranty is available for €99 (must be purchased within 30 days of your order).
This extended warranty covers:
  • Manufacturing defects
  • Workmanship issues
Not covered:
  • Accidents, misuse, neglect
  • Normal wear and tear
  • Unauthorized modifications/repairs
  • Loss or theft
  • Damage from harsh chemicals or excessive heat